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All You Need to Know

Need assistance? Check out answers to some of our most frequently asked questions below. It’s important that you have the knowledge and understanding you need to make an informed decision, so let us know if we can help you further.

Solar Panels on Roof

Doesn't my solar system product warranty cover service work?

No.  Solar system product warranty is only on the products.  It doesn't include the labour associated with diagnosing the issues and/or faults in your solar system.

Solar Panels

Doesn't the installation warranty cover service work?

No.  Installation warranty only covers the installation of the system components, this include includes system defects or non compliances.  It doesn't include your inverter turning off due to high network voltages, faults in your existing electrical system, circuit breakers switching off.

Solar Panels on Trees

If I get a solar system or solar and battery system, do I get unlimited technical support and call outs for the life of the system?

No.  When you purchase the solar system, the labour component of the quote covers the cost of installation and not the cost of future servicing of your solar/ battery system.

Solar Panels on Trees

Yes. Just like a new car, you need to maintain your car within the recommended manufacturers time/ kilometre specifications otherwise it may void your warranty.  The same goes for solar/ battery systems.  Check out the Clean Energy Regulator's information about servicing your solar system.

Do I need to service my solar system?

Solar Panels on Trees

How often should I service my solar/ battery system?

Every Year.  We recommend to conduct annual health checks on your solar/ battery system to reduce the risk of product failure

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