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Choose your Cover

  • Solar After Care - Residential Silver

    5$
    Every week
    Residential customers seeking essential solar system maintenance
    Valid for 52 weeks
    • Installation Warranty Extension (whilst plan is active)
    • Annual Basic System Health Check (valued at $250)
    • System Monitoring and Management
    • Transferable Installation Warranty
    • Basic Phone Tech Support and Guidance (2 hours)
    • Custom Shutdown Procedure and system manual
    • Rewards Points Program
  • Best Value

    Solar After Care - Residential Gold

    9$
    Every week
    Residential customers with a solar system with online monitoring
    Valid for 52 weeks
    • Everything in Residential Silver plan
    • + 10 hrs of on/off site tech support (valued at $1.6k)
    • Fixed price panel clean - $10 per panel
    • No travel cost within Service region
    • No call out Fees (valued at $250)
    • Installation Warranty Extension (whilst plan is active)
    • Transferable Installation warranty
    • Access to Solar System Upgrade Plan (Trade up plans)
    • Exclusive members offers
  • Solar After Care - Residential Diamond

    16$
    Every week
    Residential customers with a solar system, solar and battery system with online monitoring.
    Valid for 52 weeks
    • Everything in Silver and Gold Plan
    • Priority Service and Support
    • Fixed price panel clean $7 per panel
    • 30% off solar panel clean (first 15 panels)
    • + 20 hours of tech support and labour
    • Purchase additional hour blocks for service work
    • Online system monitoring and fault reporting
    • Monthly system production reports
    • Installation Warranty Extension (whilst plan is active)
Cricket Match

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Solar After Care VS Installation Warranty

Solar After Care

✖ Installation free from defects

✖ Workmanship

✔ Warranty replacement labour cost

✔ Call outs

✔ Health checks

✔ System Performance checks

✔ Product Warranty diagnosis

✔ Tech Support

Installation Warranty

​✔ Installation free from defects

✔ Workmanship

✖ Warranty replacement labour cost

✖ Call outs

✖ Health checks

✖ System Performance checks

✖ Product Warranty diagnosis

✖ Tech Support

Q: Doesn't my solar system product warranty cover service work?

A: No.  Solar system product warranty is only on the products.  It doesn't include the labour associated with diagnosing the issues and/or faults in your solar system.

Q: Doesn't the installation warranty cover service work?

A: No.  Installation warranty only covers the installation of the system components, this include includes system defects or non compliances.  It doesn't include your inverter turning off due to high network voltages, faults in your existing electrical system, circuit breakers switching off.

Q:  If I get a solar system or solar and battery system, do I get unlimited technical support and call outs for the life of the system?

A: No.  When you purchase the solar system, the labour component of the quote covers the cost of installation and not the cost of future servicing of your solar/ battery system.

Q: Do I need to service my solar system?

A: Yes. Just like a new car, you need to maintain your car within the recommended manufacturers time/ kilometre specifications otherwise it may void your warranty.  The same goes for solar/ battery systems.  Check out the Clean Energy Regulator's information about servicing your solar system. https://www.cleanenergyregulator.gov.au/RET/Pages/Scheme%20participants%20and%20industry/Individuals%20and%20small%20business/Solar-panel-system-maintenance.aspx

Q: How often should I service my solar/ battery system?

A: Every Year.  We recommend to conduct annual health checks on your solar/ battery system to reduce the risk of product failure.

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